Cancellation and Refund Policy

The booked ticket may be subject to limitations. Occasionally, if the cruise allows for cancellations, credit may be offered for future purchases for similar travellers on the same cruise. Typically, cruise credits have an expiration date and cannot be used thereafter. We advise consulting our customer service regarding potential credit limits.

We do not guarantee that your booking can be cancelled. If you are holding another cruise and wish to utilise your cruise credits, you may need to cover any fare difference, cruise penalties, and additional charges imposed by the cruise lines or other supplier. All changes are subject to the fare rules, terms, and conditions of each cruise, which are typically non-negotiable.

Most discounted cruise deals are non-refundable. If travel has not yet commenced and you contact our customer service centre to cancel, refunds may be possible under the following conditions:

If the cruise's pricing policy allows for cancellations and credits.

Most “No Show” arrangements are not eligible for any waivers from suppliers. If you are not considered a “No Show,” we will attempt to secure waivers from suppliers to process refund and credit requests.

All discounts are contingent upon approval from cruise lines and we cannot determine the processing time for these requests. When you submit a refund/credit request, you will receive a notification email containing the request number at the email address provided or registered. Please note that the request acknowledgment email is for informational purposes only and does not guarantee the approval of refunds or cancellations. Occasionally, we may need to submit a special request to the cruise lines or the cruise lines supplier. You will be informed of the supplier's decision once we receive confirmation.

Cruises and suppliers usually impose fees when processing a refund request. The entire process may take 60-90 days from the time a request is submitted. In addition to any penalties imposed by cruiseslines and other suppliers, LavishCruise International may charge for post-booking services.